Reference

mpoasia Privacy Policy for Indonesia

The mpoasia Privacy Policy explains what we collect when you open an account, verify your phone, use DANA or QRIS, and move between the lobby and cashier path.

Clear data purposesWallet record handlingPhone verification detailsPolicy contact path
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CONTACT ROUTES

Get Help With Privacy Requests

A clear contact path helps when you want to ask about a Privacy Policy point, correct account data or understand a wallet record. Start from your signed-in account help area and include the phone number linked to your account, the relevant date and the request you want us to assess. We use those details to locate the right record without asking you to resend sensitive credentials.

Team online

Account data request

Ask us to check or correct details attached to your account, such as a phone verification result or contact record. We may confirm account ownership before making a change.

Wallet record question

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, share the transaction reference and date through account help so we can match the record.

Policy clarification

If a Privacy Policy paragraph is unclear, quote the relevant wording in your request. We will assess the question against your account context and access where local law permits.

HANDLING DETAILS

How We Apply This Policy

Privacy decisions are easier to follow when each data action has a defined reason. We connect account events to the security and service task they support, rather than treating every record the…

Account security

Phone verification is checked before account access, and sign-in activity may be assessed for unusual patterns. We do not ask you to send a password or wallet PIN through a policy request.

Cookie use

Cookies and similar browser signals can keep your session connected, remember necessary preferences and help identify suspicious access. You can review browser controls, although some account functions may need them.

Mobile and desktop

The same Privacy Policy applies when you move from a mobile browser to desktop. Device and session records help us distinguish a normal return from an unexpected account access attempt.

Payment matching

When you use QRIS, DANA, OVO or GoPay, we match the payment reference and status to the account request. Bank transfer and virtual account records are handled for the same purpose.

Retention approach

We keep personal data only while it serves account operation, security, dispute handling or a legal requirement. When the relevant need ends, records are removed or handled according to our retention process.

Change requests

You can ask us to correct eligible account details or explain how a record was used. We may verify your identity first, then assess the request under the Privacy Policy and local law.

Privacy Policy Questions Answered

These Privacy Policy answers address the searches we hear most often before an account is opened. They focus on account data, wallet references, cookies, device records and the steps for contacting us. If your situation is different, use the account help route with enough detail for us to locate the relevant record.

It covers account details, phone verification, sign-in and device records, cookies, payment references and policy requests. It also explains why we use, retain and protect those records.

Yes. The Privacy Policy covers references and status records connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity, so we can match account requests accurately.

Phone verification helps confirm that the account request belongs to you and supports account security. We record the verification result and may ask for ownership confirmation before changing related details.

Use the signed-in account help route and describe the correction, using your linked phone number and relevant date. We may verify ownership before reviewing or changing eligible information.

We retain records for the operational, security, dispute or legal period connected to their purpose. The required period can vary by record and depends on local law.

Yes. We explain that cookies and browser signals can support session continuity, necessary preferences and security checks. Your browser settings can manage cookies, though some access steps may need them.

Yes. Send a clear request through account help, identify the relevant record or policy wording, and we will assess the request under the Privacy Policy and applicable local law.

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